Unit HomeOffices & StaffG-1: ManpowerInstallation Personnel Admin. CenterCustomer Service Branch
MCINCR - Marine Corps Base Quantico


MCINCR - Marine Corps Base Quantico

"Crossroads of the Marine Corps"

Customer Service Branch

The Customer Service Branch encompasses the Audit Section, Legal, Promotions, Limited Duty, Deployment Support/TAD Section, and the Pay Section. Below is a breakdown of the support provided by each section.


  • Dependent Additions (Marriage License, Birth Certificate)
  • Dependent Losses (Divorce Decree, Child Support Documentation if needed)
  • Transfer of Post 9/11 GI Bill benefits (MilConnect Approval (https://milconnect.dmdc.osd.mil/milconnect/), SOU)
  • Family Separation Allowance (if married after the effective date of orders)
  • Commuted Rations (ComRats Form)
  • Basic Allowance for Housing Own Right (Base Commander’s Approval required)
  • Basic Allowance for Housing at location other than PDS (MMIB-3 Approval required)
  • Unit Awards (MARADMIN, TAD Orders if needed)
  • Personal Awards below the Navy and Marine Corps Achievement Medal (Command Endorsement if needed)
  • State of Legal Residence (DD Form 2058, supporting documentation)
  • State and Federal Tax Exemptions (Also done through MyPay, https://mypay.dfas.mil/mypay.aspx)


  • Non-Judicial Punishments (Unit Punishment Book)
  • Courts-Martial (Page 13, Convening Authority Action)
  • To Confinement (DD Form 2707)
  • From Confinement (DD Form 2718)
  • To/From In Hands of Civilian Authority, UA, Legal Hold (CO’s letter)
  • Join from Desertion (DD Form 616)


  • Meritorious Promotions (Promotion Warrant)
  • Composite Score Recompute
  • Promotion Restriction, Non-Recommendation, and Will Not Promote are completed via MOL

Jan, Feb, Mar - 20 November
Apr, May, Jun - 20 February
Jul, Aug, Sep - 20 May
Oct, Nov, Dec - 20 August


  • To/From Limited Duty
  • Pregnancy/Childbirth reporting
  • To/From Sick


  • Training Data Corrections (Command Letter Required)
  • Training Data not reportable via MCTIMS (Non-Resident Service Schools)

 Deployment Support/TAD Section

  • Pre-/Post- Deployment Audits
  • Pre-/Post- TAD Excess Audits
  • Ensure both deployment and TAD entitlements are correct
  • Reconciliation of DTS travel claims for residual entitlements reporting
  • Focal point for reservist 30-day partial claims that need submission to MOBCOM
  • Processing of TAD Claims not utilized by DTS for submission to the local Disbursing Office DD1351-2
  • Attach and Detach of Marine Corps University (MCU) scheduled classes
  • Attach and Detach of scheduled annual USMC Promotion Board Members
  • Processing of field exercise entitlements (FIELD RATIONS)
 Pay Section
  • Processing of Special Duty Assignment (SDA) Pay, Proficiency Pay, Hazardous Duty Pay, and FLPP entitlements
  • Provides assistance to Service Members and Dependents in identifying pay issues
  • Submission and processing of Military Pay Orders (MPO) to Disbursing via DTMS
  • Career Status Bonus (CSB) processing
  • Issues MyPay Pin password reset assistance
  • Assistance with obtaining W2 and W2C
  • Provides printouts of LESs older than a year
  • Advance Pay/BAH processing
  • TSP Address updates/changes
  • Direct Deposit, Allotment, and Charity form processing
  • Waiver and Liquidation of Indebtness assistance/processing
  • Adoption expense reimbursement
  • CLRP Processing


Contact Information
(703) 784-4466