Marines


Deers/ID Card Center
Base Logo
Official U.S. Marine Corps Website
Crossroads of the Marine Corps

mission

Our mission is to provide enrollment in the Defense Enrollment Eligibility Reporting System (DEERS), issue Common Access Cards (CAC) and/or official Identification Cards to all active, reserve and retired service members, service member families, and civilian and contractor employees. Additionally, we also provide diplomatic, official passports and no-fee passports for official travel.

Customer Service

 

In order to mitigate the spread of COVID-19 and the flu; we ask that our customers practice social distancing and avoid coming in when sick. Walk-ins are welcome during normal operating hours however; we still prefer our customers utilize appointments as walk-in services are not always guaranteed depending on customer volume. Additional appointments will become available every Friday afternoon at 1330 for the following week.
 

For more information, please reference https://www.cac.mil/Coronavirus/ or https://www.defense.gov/Newsroom/Releases/Release/Article/2647714/department-of-defense-extends-uniformed-services-identification-card-expiration/

 

In order to receive quicker service, please take advantage of our appointment system. 

Schedule appointments at: (https://idco.dmdc.osd.mil/idco/#/). 

 

ONE APPOINTMENT PER FAMILIY MEMBER REQUIRING SERVICE is requiredIf you do not book multiple appointments, only the person listed as the appointment holder will receive service, as we must adhere to a strict schedule.  Please keep your confirmation number for reference.  Only a five-minute grace period will be granted to late customers.

 

If you no longer wish to keep your appointment, please visit the website above to cancel, or call the ID Card Center at (703) 784-2750 for assistance, so that your appointment slot can become available for someone who needs it.

 

A DD FORM 1172-2 MUST BE COMPLETED BY THE SPONSOR FOR EVERY DEPENDENT ID CARD ISSUANCE AND ENROLLMENT.

Please find more information in the "Dependents- Does the Sponsor Need to be Present" drop down below."

 

CAC PIN RESETS (Blocked CACs) will be handled at the DEERS/ID Card Center.

 

If a system outage occurs on the day of your appointment, you will receive priority ticket to be used at a later date.

 

Hours of Operation

 

For CAC, DEERS and ID Cards (Not Passports)

 

Hours of Operation
Monday - Thursday: 0700-1600 (Closed for lunch 1145-1300)
Friday: 0700-1500 (Closed for lunch 1145-1300)

Be advised: Doors may close 15 min prior to advertised time depending on customer volume.

 

  • We ask for the safety of those around you that if you are displaying any symptoms of being ill or have had contact with anyone who’s tested positive for COVID-19, that you wear a protective mask or coordinate a visit for a later date. We reserve the right to refuse service to anyone who causes others to feel uncomfortable or concerned.

*Center is closed on weekends and all Federal holidays

Upcoming Events -- Please be advised that there will be no walk-in or appointment services on these dates

 

Friday, 24 November – Closed (Day after Thanksgiving)

 

2024

4 March- MCESG Support

2-3 APRIL- TBS Support    

6 & 13 May- MCESG Support 

10-11 June- TBS Support

15 & 22 July- MCESG Support

19-20 August- TBS Support

Accessibility

Two accessible entrances are located at the rear of the building. For security reasons the accessible entrance directly at the rear of the DEEERS office remains locked. Please knock. If no answer call our office at 703-784-2758/2759.
 
If you require handicap accessibility and need specific accommodations for your visit, please call ahead or email the supervisor at spencer.e.atkinson@usmc.mil.

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 Customer Service

We welcome your telephone calls to better assess your needs.  We are dedicated to providing quality customer service to all of our customers while strictly adhering to all pertinent rules and regulations.  If you are not satisfied with your service or need assistance with complex issues, please ask for the supervisor.  We will do our very best provide a solution for your situation. 

 

 Passports

Passport Office
Little Hall
2034 Barnett Avenue
Suite 102
Quantico, VA 22134

Passport Agent
Ms. Amanda Rowell
amanda.rowell@usmc.mil
(Due to high call volume, please e-mail to request information or schedule appointment.)
703-784-1488

Head of Facility
Mr. Spencer Atkinson
spencer.e.atkinson@usmc.mil
703-784-1597

 Appointments

Appointments for CAC, DEERS and ID Cards

Appointments can be scheduled by phone or online at: https://idco.dmdc.osd.mil/idco/#/locator After you book your appointment, you will receive an email with your confirmation number and a list of conditions for attaining your ID card.  Please keep record of your appointment confirmation number, and read all of the conditions, as more than one might apply to your specific situation. Please schedule one appointment slot per each individual requiring service. Upon arrival, notify service counter about each scheduled appointment.  Appointments are available from 7:00 a.m. to 2:40 pm Monday through Thursday. During the COVID-19 pandemic, additional appointment slots will be made available to book on Monday mornings at 0830 via https://idco.dmdc.osd.mil/idco/#/locator for that corresponding week. Even with scheduled appointments, some customers may experience a wait due to a high volume of customers, system outages/processing, and complexity of service.  Please inform the service counter if your wait time exceeds 30 minutes.  We are closed for lunch from 12:00-1:00 p.m. however, we may close our doors at 11:40 a.m. to ensure we are able to process customers currently waiting. Only a 5-minute grace period granted to late customers. To cancel or reschedule your appointment, please call the center or visit: https://idco.dmdc.osd.mil/idco/#/locator Customers will need to know their confirmation number to cancel/reschedule an appointment.

 Walk-in Service

Walk-In services are available during our normal operating hours with the exception of days scheduled for TBS and MSG Students. This information can be found above under “Upcoming Events.” This office reserves the right to stop walk-in services at any time due to high customer volume or system outages.

 

Dependents - Does the Sponsor need to be present?

A properly verified and signed DD Form 1172-2 is required for all dependent enrollments/changes and dependent ID card issuance. The sponsor has the following options to complete the DD Form 1172-2 for their dependents:

  • Sponsor is present with their dependent(s) for ID issuance.
  • Sponsor can fill out DD Form 1172-2 at any DEERS/ID Card facility ahead of dependent's visit:  Please note, DD Form 1172-2 is only valid for 90 days from signature. 
  • Sponsor gives dependent General Power of Attorney (POA) and dependent presents original General POA at time of service.  The General POA must be original, valid, and unexpired.
  • Sponsor can digitally sign DD Form 1172-2 with CAC using RAPIDS Self-Service (RSS): https://www.dmdc.osd.mil/self_service/. Dependent will advise the front desk that the DD1172-2 was completed electronically by their sponsor.
  • If sponsor completes DD Form 1172-2 by hand, it must be notarized and signed by the sponsor. Dependent must present the original DD1172-2.

PLEASE NOTE: For college students aged 21-23, Sponsor must indicate that he/she "provide over 50% support " in Block 21 of the DD Form 1172-2.

Please refer to the lower left portion of the DD Form 1172-2 and note the date. The oldest version this office will accept will be dated "JAN 2014" Once signed, the DD Form 1172-2 is valid for 90 calendar days, and can only be used for one service visit.  Only the dependents listed on the DD Form 1172-2 can receive service as authorized by sponsor.

 Identification Requirements

 

Any individual aged 18 or over must present two forms of valid, unexpired (date on physical ID must NOT be expired. State exceptions are not permitted) forms of ID, one of which must be a photo ID.

 

Dependent children are eligible for their first ID Card at 10 years of age. Please ensure you bring the child(ren)'s original Birth Certificate and Social Security Card (cannot be laminated). For initial enrollment, please see Child and/or Step-Child – DEERS Enrollment under Resource Downloads.

 

For a list of acceptable forms of identification, please view the Identity Source Documents listed on right of this website.  Please call for further guidance to determine what is required for each particular situation.

 

 Documentation

All documents must be original or certified true by the custodian of the original document. All court documentation must be state or county certified stating that it has been filed and recorded in the courthouse. A notarized copy may not be considered a certified copy depending on the laws of the state that issued the original document. All foreign documents must be originals with an Apostille and translated in English. Please contact the Department of Foreign Ministry Affairs in the country of issuance or search the web for "Apostille certification & country" to obtain guidance. The embassy in which the country that the document(s) originates from may also be contacted for assistance. Photocopies of documentation are not authorized as proof of identification or eligibility.

 Policy Guidance
DoDI 1000.13, (1/23/2014); DoDM 1000.13-M-V1, (1/23/2014); DoDM 1000.13-M-V2, (1/23/2014); Joint Inter-Service Instruction AFI 36-3026 IP, Volume I & II (8/4/2017) [MCO 5512.11E]

 

resource downloads

 

Please be advised that while we try to cover every possible scenario below, there may be situations that are unique, or the information provided is not clear to you. Should that be the case, please feel free to contact us at 703-784-2750 for clarification.

 

contact us

Little Hall

2034 Barnett Avenue, Suite 102 

Quantico, VA 22134

Commercial:  (703) 784-2750

DSN:              278--2750

FAX:              (703) 784-4032

Marine Corps Base Quantico