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MCINCR - Marine Corps Base Quantico

 

MCINCR - Marine Corps Base Quantico

"Crossroads of the Marine Corps"

MCB Quantico DEERS/ Official Passports/ ID Card Center

Our mission is to provide enrollment in the Defense Enrollment Eligibility Reporting System (DEERS), issue Common Access Cards (CAC) and/or official Identification Cards to all active, reserve and retired service members, service member families, and civilian and contractor employees. Additionally, we also provide diplomatic, official passports and no-fee passports for official travel.

Customer Service

Given the current COVID-19 Pandemic, MCB Quantico DEERS Facility is no longer offering normal walk-in services. Walk-In services will be considered on a case by case basis. Please call facility prior to visiting in an effort to avoid being turned away. Apologies for any inconvenience. As of 9/21/2020 and per MARADMIN: 542/20, USID Cards (Retiree, Dependent, DAV, DB, TAMP-180, IRR) which expired on or after January 1 2020 are authorized for continued benefit use through June 30 2021. For more information, please reference https://www.marines.mil/News/Messages/Messages-Display/Article/2355070/revised-guidance-for-replacing-expiring-common-access-cards-cac-and-uniformed-s/
 

In order to receive quicker service, please take advantage of our appointment system. 

Schedule appointments at: (https://idco.dmdc.osd.mil/idco/#/). 

 

ONE APPOINTMENT PER FAMILIY MEMBER REQUIRING SERVICE is requiredIf you do not book multiple appointments, only the person listed as the appointment holder will receive service, as we must adhere to a strict schedule.  Please keep your confirmation number for reference.  Only a five-minute grace period will be granted to late customers.

 

If you no longer wish to keep your appointment, please visit the website above to cancel, or call the ID Card Center at (703) 784-2750 for assistance, so that your appointment slot can become available for someone who needs it.

 

CAC PIN RESETS (Locked & Blocked CACs) will be handled at the DEERS/ID Card Center.  DO NOT make an appointment for CAC PIN Resets.

 

If a system outage occurs on the day of your appointment, you will receive  priority ticket to be used at a later date.

Center Hours of Operation

For CAC, DEERS and ID Cards (Not Passports)

 

Hours of Operation
Monday - Thursday: 0700-1500 (Closed for lunch 1145-1300)
Friday: 0700-1400 (Closed for lunch 1145-1300)

Be advised: Doors may close 15 min prior to advertised time depending on customer volume.

  • In an effort to practice Social Distancing and keep the Staff and Patrons of the MCB Quantico ID Card Facility safe and healthy, we will be operating by APPOINTMENTS ONLY, walk-ins considered only on a case-by-case basis.
     
  • We ask for the safety of those around you that if you are displaying any symptoms of being ill, that you wear a protective mask. We reserve the right to refuse service to anyone who causes others to feel uncomfortable or concerned.
     
  • Upon arrival, you will be asked to answer Screening Questions such as, have you traveled to China, Japan, Italy, Iran, South Korea or have been you exposed to (within 6 feet for >15min) a person that has tested positive for COVID-19 in the past 14 days. If any of these are true, we ask that you do not seek services at our facility until you have exceeded the isolation/quarantine time frame and are cleared by a medical professional.
     
  • Please call our office prior to arrival to ensure we can assist with your situation and withhold from seeking service that is not deemed an emergency (expired ID, CAC Pin reset if teleworking, lost ID, etc.)  
     

*Center is closed on weekends and all Federal holidays

Upcoming Events -- Please be advised that there will be no walk-in or appointment services on these dates

 

1, 2, and 4 Feb 2021 (0700-1200) – TBS Support
17 Feb 2021 – TBS Support
1 & 8 Mar 2021 – MCESG Support
6-7 Apr 2021 – TBS Support
10 & 17 May 2021 – MCESG Support
19-20 May 2021 – TBS Support
23-24 Jun 2021 – TBS Support
19 & 26 Jul 2021 – MCESG Support

Required Information
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We welcome your telephone calls to better assess your needs.  We are dedicated to providing quality customer service to all of our customers while strictly adhering to all pertinent rules and regulations.  If you are not satisfied with your service or need assistance with complex issues, please ask for the supervisor.  We will do our very best provide a solution for your situation. 

  • Official and No-Fee passport services have been reinstated as of 12 March 2020.

Per the Directorate of Executive Travel DOD Passport and VISA Office regarding no-fee passport and VISA processing:

As of 01 July 2020:

Submission Guidance:

Military personnel, Government Civilians, and command-sponsored dependents on PCS orders to OCONUS locations who require a Special issuance passport (no-fee) per the foreign clearance guide will submit their passport applications to local DoD passport acceptance facility no earlier than 90 days and no later than 60 days from OCONUS departure date.  If visa is required the passport application will be submitted no earlier than 120 days and no later than 80 days prior to departure date.  Acceptance facilities will enforce submission timeframes.  Failure to do so may result in command-sponsored dependents traveling separately from their sponsor

Passport Office
Little Hall
2034 Barnett Avenue
Suite 102
Quantico, VA 22134

Passport Agent
Mr. Spencer Atkinson
spencer.e.atkinson@usmc.mil
703-784-1488

Head of Facility
Mr. Carl Swenson
Carl.swenson@usmc.mil
703-784-1597

Appointments for CAC, DEERS and ID Cards

Appointments can be scheduled by phone or online at: https://idco.dmdc.osd.mil/idco/#/locator After you book your appointment, you will receive an email with your confirmation number and a list of conditions for attaining your ID card.  Please keep record of your appointment confirmation number, and read all of the conditions, as more than one might apply to your specific situation. Please schedule one appointment slot per each individual requiring service. Upon arrival, notify service counter about each scheduled appointment.  Appointments are available from 7:00 a.m. to 2:40 pm Monday through Thursday. During the COVID-19 pandemic, additional appointment slots will be made available to book on Monday mornings at 0700 via https://idco.dmdc.osd.mil/idco/#/locator for that corresponding week.. Even with scheduled appointments, some customers may experience a wait due to a high volume of customers, system outages/processing, and complexity of service.  Please inform the service counter if your wait time exceeds 30 minutes.  We are closed for lunch from 12:00-1:00 p.m. however, we may close our doors at 11:40 a.m. to ensure we are able to process customers currently waiting. Only a 5-minute grace period granted to late customers. To cancel or reschedule your appointment, please call the center or visit: https://idco.dmdc.osd.mil/idco/#/locator Customers will need to know their confirmation number to cancel/reschedule an appointment.

Due to the COVID-19 Pandemic, Walk-in services must be telephonically preapproved. Normal walk-in services are suspended until further notice.

A properly verified and signed DD Form 1172-2 is required for all dependent enrollments/changes and dependent ID card issuance. The sponsor has the following options to complete the DD Form 1172-2 for their dependents:

  • Sponsor is present with their dependent(s) for ID issuance.
  • Sponsor can fill out DD Form 1172-2 at any DEERS/ID Card facility ahead of dependent's visit:  Please note, DD Form 1172-2 is only valid for 90 days from signature. 
  • Sponsor gives dependent General Power of Attorney (POA) and dependent presents original General POA at time of service.  The General POA must be original, valid, and unexpired.
  • Sponsor can digitally sign DD Form 1172-2 with CAC using RAPIDS Self-Service (RSS): https://www.dmdc.osd.mil/self_service/. Dependent will advise the front desk that the DD1172-2 was completed electronically by their sponsor.
  • If sponsor completes DD Form 1172-2 by hand, it must be notarized and signed by the sponsor. Dependent must present the original DD1172-2.

PLEASE NOTE: For college students aged 21-23, Sponsor must indicate that he/she "provide over 50% support " in Block 21 of the DD Form 1172-2.

Please refer to the lower left portion of the DD Form 1172-2 and note the date. The oldest version this office will accept will be dated "JAN 2014" Once signed, the DD Form 1172-2 is valid for 90 calendar days, and can only be used for one service visit.  Only the dependents listed on the DD Form 1172-2 can receive service as authorized by sponsor.

 

Any individual aged 18 or over must present two forms of valid, unexpired (date on physical ID must NOT be expired. State exceptions are not permitted) forms of ID, one of which must be a photo ID.

 

Dependent children are eligible for their first ID Card at 14 years of age. Please ensure you bring the child(ren)'s original Birth Certificate and Social Security Card (cannot be laminated). For initial enrollment, please see Child and/or Step-Child – DEERS Enrollment under Resource Downloads.

 

For a list of acceptable forms of identification, please view the Identity Source Documents listed on right of this website.  Please call for further guidance to determine what is required for each particular situation.

 

All documents must be original or certified true by the custodian of the original document. All court documentation must be state or county certified stating that it has been filed and recorded in the courthouse. A notarized copy may not be considered a certified copy depending on the laws of the state that issued the original document. All foreign documents must be originals with an Apostille and translated in English. Please contact the Department of Foreign Ministry Affairs in the country of issuance or search the web for "Apostille certification & country" to obtain guidance. The embassy in which the country that the document(s) originates from may also be contacted for assistance. Photocopies of documentation are not authorized as proof of identification or eligibility.

DoDI 1000.13, (1/23/2014); DoDM 1000.13-M-V1, (1/23/2014); DoDM 1000.13-M-V2, (1/23/2014); Joint Inter-Service Instruction AFI 36-3026 IP, Volume I & II (8/4/2017) [MCO 5512.11E]