Unit HomeOffices & StaffG-1: ManpowerDEERS, ID Card Center
MCINCR - Marine Corps Base Quantico

 

MCINCR - Marine Corps Base Quantico

"Crossroads of the Marine Corps"

MCB Quantico DEERS/ Official Passports/ ID Card Center
Our mission is to provide enrollment in the Defense Enrollment Eligibility Reporting System (DEERS), issue Common Access Cards (CAC) and/or official Identification Cards to all active, reserve and retired service members, service member families, and civilian and contractor employees. Additionally, we also provide diplomatic, official passports and no-fee passport passports for official travel.
Customer Service

In order to receive quicker service, please take advantage of our appointment system. 

Schedule appointments at: (https://rapids-appointments.dmdc.osd.mil). 

 

ONE APPOINTMENT PER FAMILIY MEMBER REQUIRING SERVICE is requiredIf you do not book multiple appointments, only the person listed as the appointment holder will receive service, as we must adhere to a strict schedule.  Please keep your confirmation number for reference.  Only a five-minute grace period will be granted to late customers. Appointments will not be seen prior to their appointment time. 

 

If you no longer wish to keep your appointment, please visit the website above to cancel, or call the ID Card Center at (703) 784-2750 for assistance, so that your appointment slot can become available for someone who needs it.

 

CAC PIN RESETS (Locked & Blocked CACs) will be handled at the DEERS/ID Card Center.  DO NOT make an appointment for CAC PIN Resets.

 

If a system outage occurs on the day of your appointment, you must reschedule or come in as a walk-in.

Center Hours of Operation

For CAC, DEERS and ID Cards (Not Passports)

 

Hours of Operation are 0700-1140, 1300-1500  Monday-Thursday, and 0700-1140, 1300-1340 on Fridays, with the following breakdown:

*Walk-ins:         0700-0900 Monday through Friday

Appointments:  0900-1440 Monday through Thursday

 

*We will continue to accept walk-ins throughout the day depending on the amount of appointment "no-shows."  That said, we reserve the right to stop accepting walk-ins due to customer volume (please see "Walk-in Service" in the REQUIRED INFORMATION section below for additional information).

 

*Center is closed on weekends and all Federal holidays

Upcoming Events -- Please be advised that there will be no walk-in services on these dates

 

15 November - MCESG Support
29 November - Black Friday CLOSED.
10 & 11 December - TBS Support
24 December - Christmas Eve CLOSED
31 December - New Year's Eve CLOSED

Required Information
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We welcome your telephone calls to better assess your needs.  We are dedicated to providing quality customer service to all of our customers while strictly adhering to all pertinent rules and regulations.  If you are not satisfied with your service or need assistance with complex issues, please ask for the supervisor.  We will do our very best provide a solution for your situation. 

***THERE ARE NO PASSPORT SERVICES ABOARD MCB QUANTICO, UNTIL FURTHER NOTICE***

Passport Services can be provided at the following locations:

Fort Belvoir Passport Office
Military Personnel Division
(703) 806-0721
"Appointment Only"

Fort Lee Passport Office
Soldier Support Center
(804) 734-9234/7279/6867

Appointments for CAC, DEERS and ID Cards

Appointments can be scheduled by phone or online at: https://rapids-appointments.dmdc.osd.mil. After you book your appointment, you will receive an email with your confirmation number and a list of conditions for attaining your ID card.  Please keep record of your appointment confirmation number, and read all of the conditions, as more than one might apply to your specific situation. Please schedule one appointment slot per each individual requiring service. Upon arrival, notify service counter about each scheduled appointment.  Appointments are available from 9:00 a.m. to 2:40 pm Monday through Thursday, and from 9:00 am to 1:40 pm on Friday.  Even with scheduled appointments, some customers may experience a wait due to a high volume of customers, system outages/processing, and complexity of service.  Please inform the service counter if your wait time exceeds 30 minutes.  We are closed for lunch from 11:40-12:40, daily, but our doors remain open.  Only a 5-minute grace period granted to late customers.  To cancel or reschedule your appointment, please call the center or visit: https://rapids-appointments.dmdc.osd.milCustomers will need to know their confirmation number to cancel/reschedule an appointment.

Walk-in customers are served on a first-come, first-served basis. Walk-in hours are from 7:00 am - 9:00 am Monday through Friday.  For customers who arrive before 7:00 am, please enter through the main doors to Little Hall (Little Hall Theater/Barnett Avenue entrance).  The line will form inside the long hallway leading up to the DEERS/ID Card Center.  The ID Card Center reserves the right to end walk-in services earlier than 9:00 am depending on the volume of customers. This is necessary in order to be able to complete processing the remainder of morning walk-in customers and appointments. Wait times may vary. The Center is closed for lunch from 11:40 to 12:40, but our doors remain open.

 

 

A properly verified and signed DD Form 1172-2 is required for all dependent enrollments/changes and dependent ID card issuance, except for the Tricare Young Adult Program (TYA).  The DD Form 1172-2 DOES NOT need to be completed by the sponsor for TYA.  The sponsor has the following options to complete the DD Form 1172-2 for their dependents:

  • Sponsor is present with dependents for service at the walk-in or appointment.
  • Sponsor can fill out DD Form 1172-2 at center ahead of dependent's visit:  Please note, DD Form 1172-2 is only valid for 90 days from signature. 
  • Sponsor gives dependent General Power of Attorney (POA), and dependent presents original General POA at time of service.  The General POA must be original, valid and unexpired.
  • Sponsor can digitally sign DD Form 1172-2 with CAC using RAPIDS Self-Service (RSS): https://www.dmdc.osd.mil/self_service/. DoD Common Access Card (CAC) holders may access their DEERS record to make changes, perform CAC updates (e.g., add or change email certificates), or sign the DD Form 1172-2 using RAPIDS Self-Service (RSS): https://www.dmdc.osd.mil/self_service/.  The dependent brings copy to center for service.
  • Sponsor completes DD Form 1172-2 and signature is notarized, dependent presents original for service

PLEASE NOTE:  If a dependent's ID card is lost or stolen, the sponsor must indicate this in Block 21 of the DD Form 1172-2.  For college students aged 21-23, Sponsor must indicate that he/she "provide over 50% support " in Block 21 of the DD Form 1172-2.

The most current DD Form 1172-2 expires 31 March of 2020, and this date is indicated in the top right corner of the form.  All other versions are obsolete.  Once signed, the DD Form 1172-2 is valid for 90 calendar days, and can only be used for one service visit.  Only the dependents listed on the DD Form 1172-2 can receive service as authorized by sponsor.

 

Any individual aged 18 or over must present two forms of valid, unexpired identification for ID card issuance.  The primary form must be a photo ID.

 

Individuals aged 17 or under MUST bring in their original Birth Certificate and SSN Card (not laminated), regardless if these documents are scanned into DEERS.  This is required for initial issue/enrollment, as well as renewals.  Renewals must also bring in their current military ID card.  If their current ID is lost or stolen, this needs to be entered in Block 21 of the DD Form 1172-2 by the sponsor.  For initial enrollment, please see Child and/or Step-Child – DEERS Enrollment under Resource Downloads.

 

For a list of acceptable forms of identification, please view the Identity Source Documents listed on right of this website.  Please call for further guidance to determine what is required for each particular situation.

 

All documents must be original or certified true by the custodian of the original document.  All court documentation must be state or county certified stating that it has been filed and recorded in the courthouse.  A notarized copy may not be considered a certified copy depending on the laws of the state that issued the original document.  All foreign documents must be originals with an Apostille and translated in English. Please contact the Department of Foreign Ministry Affairs in the country of issuance or search the web for "Apostille certification & country" to obtain guidance.  Photocopies of documentation are not authorized as proof of identification or eligibility.
DoDI 1000.13, (1/23/2014); DoDM 1000.13-M-V1, (1/23/2014); DoDM 1000.13-M-V2, (1/23/2014); Joint Inter-Service Instruction AFI 36-3026 IP, Volume I & II (8/4/2017) [MCO 5512.11E]
Location

Little Hall

 2034 Barnett Avenue, Suite 102 

Marine Corps Quantico, VA 22134

Center Contact Information

Commercial:  (703) 784-2750

DSN:              278--2750

FAX:              (703) 784-4032

Please be advised that while we try to cover every possible scenario below, there may be situations that are unique, or the information provided is not clear to you. Should that be the case, please feel free to contact us at 703-784-2750 for clarification.