Customer Service
In order to mitigate the spread of COVID-19 and the flu; we ask that our customers practice social distancing and avoid coming in when sick. Walk-ins are welcome during normal operating hours however; we still prefer our customers utilize appointments as walk-in services are not always guaranteed depending on customer volume. Additional appointments will become available every Friday afternoon at 1330 for the following week.
For more information, please reference https://www.cac.mil/Coronavirus/ or https://www.defense.gov/Newsroom/Releases/Release/Article/2647714/department-of-defense-extends-uniformed-services-identification-card-expiration/
In order to receive quicker service, please take advantage of our appointment system.
Schedule appointments at: (https://idco.dmdc.osd.mil/idco/#/).
ONE APPOINTMENT PER FAMILIY MEMBER REQUIRING SERVICE is required. If you do not book multiple appointments, only the person listed as the appointment holder will receive service, as we must adhere to a strict schedule. Please keep your confirmation number for reference. Only a five-minute grace period will be granted to late customers.
If you no longer wish to keep your appointment, please visit the website above to cancel, or call the ID Card Center at (703) 784-2750 for assistance, so that your appointment slot can become available for someone who needs it.
A DD FORM 1172-2 MUST BE COMPLETED BY THE SPONSOR FOR EVERY DEPENDENT ID CARD ISSUANCE AND ENROLLMENT.
Please find more information in the "Dependents- Does the Sponsor Need to be Present" drop down below."
CAC PIN RESETS (Blocked CACs) will be handled at the DEERS/ID Card Center.
If a system outage occurs on the day of your appointment, you will receive priority ticket to be used at a later date.