Deers/ID Card Center
Base Logo
Official U.S. Marine Corps Website
Crossroads of the Marine Corps


Our mission is to provide enrollment in the Defense Enrollment Eligibility Reporting System (DEERS), issue Common Access Cards (CAC) and/or official Identification Cards to all active, reserve and retired service members, service member families, and civilian and contractor employees. Additionally, we also provide diplomatic, official passports and no-fee passports for official travel.

Customer Service


As of 31 July 2021 and per FRAGO-22, face coverings are mandatory aboard MCB Quantico, regardless of vaccination status. We also ask that our customers practice social distancing. Walk-ins are welcome during normal operating hours however, we still prefer our customers utilize appointments as walk-in services are not always guaranteed. Additional appointments will become available every Monday morning at 0700 for that week. As of June 2021, the following guidance is in effect for USID Cards that expired between January 1, 2020 and July 31, 2021 ONLY (this does not apply to Common Access Cards).

Extension of policy guidance is permitted through:

   Deadlines     Population Type
   August 31, 2021                  Foreign Affiliates and their dependents
   October 31, 2021   Dependents of Active Duty uniformed Service members
    Reserve and National Guard uniformed Service members and their dependents
   January 31, 2022    Retirees and their dependents
     All other populations


For more information, please reference or


In order to receive quicker service, please take advantage of our appointment system. 

Schedule appointments at: ( 


ONE APPOINTMENT PER FAMILIY MEMBER REQUIRING SERVICE is requiredIf you do not book multiple appointments, only the person listed as the appointment holder will receive service, as we must adhere to a strict schedule.  Please keep your confirmation number for reference.  Only a five-minute grace period will be granted to late customers.


If you no longer wish to keep your appointment, please visit the website above to cancel, or call the ID Card Center at (703) 784-2750 for assistance, so that your appointment slot can become available for someone who needs it.


CAC PIN RESETS (Blocked CACs) will be handled at the DEERS/ID Card Center.


If a system outage occurs on the day of your appointment, you will receive  priority ticket to be used at a later date.


Hours of Operation


For CAC, DEERS and ID Cards (Not Passports)


Hours of Operation
Monday - Thursday: 0700-1600 (Closed for lunch 1145-1300)
Friday: 0700-1500 (Closed for lunch 1145-1300)

Be advised: Doors may close 15 min prior to advertised time depending on customer volume.


  • We ask for the safety of those around you that if you are displaying any symptoms of being ill or have had contact with anyone who’s tested positive for COVID-19, that you wear a protective mask or coordinate a visit for a later date. We reserve the right to refuse service to anyone who causes others to feel uncomfortable or concerned.
  •  Masks are still required for any patron who has not yet received their second vaccination shot within ten days of their visit or their initial shot of the Johnson & Johnson vaccine.

*Center is closed on weekends and all Federal holidays

Upcoming Events -- Please be advised that there will be no walk-in or appointment services on these dates


04 Oct – MCESG Support
18 – 19 Oct – TBS Support
01 – 02 Dec – TBS Support
06 & 13 Dec – MCESG Support
28 Feb – MCESG Support
07 Mar – MCESG Support
01 & 04 Apr – TBS Support
06 & 09 May – TBS Support
10 & 13 Jun – TBS Support

Required Information

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We welcome your telephone calls to better assess your needs.  We are dedicated to providing quality customer service to all of our customers while strictly adhering to all pertinent rules and regulations.  If you are not satisfied with your service or need assistance with complex issues, please ask for the supervisor.  We will do our very best provide a solution for your situation. 

  • Official and No-Fee passport services have been reinstated as of 12 March 2020.

Per the Directorate of Executive Travel DOD Passport and VISA Office regarding no-fee passport and VISA processing:

As of 01 July 2020:

Submission Guidance:

Military personnel, Government Civilians, and command-sponsored dependents on PCS orders to OCONUS locations who require a Special issuance passport (no-fee) per the foreign clearance guide will submit their passport applications to local DoD passport acceptance facility no earlier than 90 days and no later than 60 days from OCONUS departure date.  If visa is required the passport application will be submitted no earlier than 120 days and no later than 80 days prior to departure date.  Acceptance facilities will enforce submission timeframes.  Failure to do so may result in command-sponsored dependents traveling separately from their sponsor

Passport Office
Little Hall
2034 Barnett Avenue
Suite 102
Quantico, VA 22134

Passport Agent
Mr. Spencer Atkinson
(Due to high call volume, please e-mail to request information or schedule appointment.)

Head of Facility
Mr. Carl Swenson

Appointments for CAC, DEERS and ID Cards

Appointments can be scheduled by phone or online at: After you book your appointment, you will receive an email with your confirmation number and a list of conditions for attaining your ID card.  Please keep record of your appointment confirmation number, and read all of the conditions, as more than one might apply to your specific situation. Please schedule one appointment slot per each individual requiring service. Upon arrival, notify service counter about each scheduled appointment.  Appointments are available from 7:00 a.m. to 2:40 pm Monday through Thursday. During the COVID-19 pandemic, additional appointment slots will be made available to book on Monday mornings at 0700 via for that corresponding week.. Even with scheduled appointments, some customers may experience a wait due to a high volume of customers, system outages/processing, and complexity of service.  Please inform the service counter if your wait time exceeds 30 minutes.  We are closed for lunch from 12:00-1:00 p.m. however, we may close our doors at 11:40 a.m. to ensure we are able to process customers currently waiting. Only a 5-minute grace period granted to late customers. To cancel or reschedule your appointment, please call the center or visit: Customers will need to know their confirmation number to cancel/reschedule an appointment.

Walk-In services are available during our normal operating hours with the exception of days scheduled for TBS and MSG Students. This information can be found above under “Upcoming Events.” This office reserves the right to stop walk-in services at any time due to high customer volume or system outages.

A properly verified and signed DD Form 1172-2 is required for all dependent enrollments/changes and dependent ID card issuance. The sponsor has the following options to complete the DD Form 1172-2 for their dependents:

  • Sponsor is present with their dependent(s) for ID issuance.
  • Sponsor can fill out DD Form 1172-2 at any DEERS/ID Card facility ahead of dependent's visit:  Please note, DD Form 1172-2 is only valid for 90 days from signature. 
  • Sponsor gives dependent General Power of Attorney (POA) and dependent presents original General POA at time of service.  The General POA must be original, valid, and unexpired.
  • Sponsor can digitally sign DD Form 1172-2 with CAC using RAPIDS Self-Service (RSS): Dependent will advise the front desk that the DD1172-2 was completed electronically by their sponsor.
  • If sponsor completes DD Form 1172-2 by hand, it must be notarized and signed by the sponsor. Dependent must present the original DD1172-2.

PLEASE NOTE: For college students aged 21-23, Sponsor must indicate that he/she "provide over 50% support " in Block 21 of the DD Form 1172-2.

Please refer to the lower left portion of the DD Form 1172-2 and note the date. The oldest version this office will accept will be dated "JAN 2014" Once signed, the DD Form 1172-2 is valid for 90 calendar days, and can only be used for one service visit.  Only the dependents listed on the DD Form 1172-2 can receive service as authorized by sponsor.


Any individual aged 18 or over must present two forms of valid, unexpired (date on physical ID must NOT be expired. State exceptions are not permitted) forms of ID, one of which must be a photo ID.


Dependent children are eligible for their first ID Card at 14 years of age. Please ensure you bring the child(ren)'s original Birth Certificate and Social Security Card (cannot be laminated). For initial enrollment, please see Child and/or Step-Child – DEERS Enrollment under Resource Downloads.


For a list of acceptable forms of identification, please view the Identity Source Documents listed on right of this website.  Please call for further guidance to determine what is required for each particular situation.


All documents must be original or certified true by the custodian of the original document. All court documentation must be state or county certified stating that it has been filed and recorded in the courthouse. A notarized copy may not be considered a certified copy depending on the laws of the state that issued the original document. All foreign documents must be originals with an Apostille and translated in English. Please contact the Department of Foreign Ministry Affairs in the country of issuance or search the web for "Apostille certification & country" to obtain guidance. The embassy in which the country that the document(s) originates from may also be contacted for assistance. Photocopies of documentation are not authorized as proof of identification or eligibility.

DoDI 1000.13, (1/23/2014); DoDM 1000.13-M-V1, (1/23/2014); DoDM 1000.13-M-V2, (1/23/2014); Joint Inter-Service Instruction AFI 36-3026 IP, Volume I & II (8/4/2017) [MCO 5512.11E]


resource downloads


Please be advised that while we try to cover every possible scenario below, there may be situations that are unique, or the information provided is not clear to you. Should that be the case, please feel free to contact us at 703-784-2750 for clarification.


contact us

Little Hall

2034 Barnett Avenue, Suite 102 

Quantico, VA 22134

Commercial:  (703) 784-2750

DSN:              278--2750

FAX:              (703) 784-4032