Unit HomeOffices & StaffG-1: ManpowerDEERS, ID Card Center
MCINCR - Marine Corps Base Quantico

 

MCINCR - Marine Corps Base Quantico

"Crossroads of the Marine Corps"
Important Information

Attention:

The DEERS/ID Card Center is currently operational.

MCB Quantico DEERS/ Official Passports/ ID Card Center
Our mission is to provide enrollment in the Defense Enrollment Eligibility Reporting System (DEERS), issue Common Access Cards (CAC) and/or official Identification Cards to all active, reserve and retired service members, service member families, and civilian and contractor employees. Additionally, we also provide diplomatic, official passports and no-fee passport passports for official travel.
Customer Service

In order to receive quicker service, please take advantage of our appointment system. 

Appointments can be scheduled HERE (https://rapids-appointments.dmdc.osd.mil). 

 

ONE APPOINTMENT PER FAMILIY MEMBER REQUIRING SERVICE must be made.  If you do not book multiple appointments, only the person listed as the appointment holder will receive service, as we must adhere to a strict schedule.  Please keep your confirmation number for reference.  Late customers will only be granted a five-minute grace period.  Appointments will not be seen prior to their appointment time. 

 

If you no longer wish to keep your appointment, please visit the website above to cancel, or call the ID Card Center at (703) 784-2750 for assistance, so that your appointment slot can become available for someone who needs it.

 

CAC PIN RESETS (Locked & Blocked CACs) will be primarily handled at IPAC, located in building 2006, RM 225 from 0730-1630.  The secondary location will be the ID Card Center, when IPAC is closed, or the CAC Pin reset station is unavailable.

 

Walk-ins accepted depending on capacity.  We reserve the right to stop accepting walk-ins due to volume.

Center Hours of Operation

For CAC, DEERS and ID Cards (Not Passports)

 

Business Hours are from 0700-1500 Monday-Thursday, and 0700-1330 on Friday.

 

Upcoming Events:

 

13 June:              TBS Students on Deck

20 June:              TBS Students on Deck

25 June:              MSG Students on Deck

4 July:                 Closed in observance of Independence Day

16 July:               MSG Students on Deck

 

*Closed All Federal Holidays and weekends

Required Information
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Click here to expand contentClick here to collapse content  Customer Service

We welcome your telephone calls to better assess your needs.  We are dedicated to providing quality customer service to all of our customers while strictly adhering to all pertinent rules and regulations.  If you are not satisfied with your service or need assistance with complex issues, please ask for the supervisor.  We will do our very best provide a solution for your situation. 

Click here to expand contentClick here to collapse content  Passports

By appointment only. To schedule an appointment for official passports, please contact the passport agent at (703) 784-1488. The passport agent will provide detailed instructions and requirements for the appointment and application. Please download/view Passport Instructions under Resource Documents listed on right of this website, to assist in you with the application process. To access application forms, please visit here. No walk-in appointments are accepted. Please note tourist passports applications are not accepted or processed by the MCB Quantico Passport Agent.

 

Click here to expand contentClick here to collapse content  Appointments

Appointments for CAC, DEERS and ID Cards

Appointments are offered for convenience and can be scheduled by phone or online here. Please keep a copy of the appointment confirmation number.  Please ensure to schedule one appointment for each individual requiring service. Notify service counter at arrival about each scheduled appointment.  Appointments are available from 7:30 a.m. to 3:00 p.m. on Monday through Thursday, and from 7:30 am to 1:30 pm on Friday.  Even with scheduled appointments, some customers may experience a wait.  Please inform the service counter if wait time is longer than 30 minutes.  A high volume of customers, system outages/processing and the complexity of service can delay service for all customers.  A grace period of 5 minutes is granted for late customers.  To cancel or reschedule, please call the center or visit here.  Customers will need to know their confirmation number to cancel/reschedule an appointment.

Click here to expand contentClick here to collapse content  Walk-in Service

Walk-in customers are assisted on a first-come-first-served basis. Walk-in customers are accepted 7:00 am - 3:00 pm Monday through Thursday, and from 7:00 am - 1:30 pm on Friday.  For customers who arrive before 7:00 am, the line for services forms outside of the exterior door on the north side of Little Hall. The line for services will form inside Little Hall during the winter months. Signs will be posted to direct customers accordingly. Walk-in services may end earlier than 3:00 pm depending on the volume of customers. The ID Card Center reserves the right to end services to allow for processing of the remaining customers signed in for walk-in services. Wait times may vary. Expect longer wait times from 1100-1300.

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Dependents - Does the Sponsor need to be present?

A properly verified and signed DD Form 1172-2 is required for all dependent enrollments/changes and dependent ID card issuance. The sponsor has the following options to complete the DD Form 1172-2 for their dependents:

  • Sponsor is present with dependents for service at the walk-in or appointment.
  • Sponsor can fill out DD Form 117-2 at center and then depart while dependents receive service.
  • Sponsor gives dependent General Power of Attorney and dependent presents original General POA at time of service.  The General POA must be original, valid and unexpired.
  • Sponsor can digitally sign DD Form 1172-2 with CAC using RAPIDS Self-Service (RSS): https://www.dmdc.osd.mil/self_service/. DoD Common Access Card (CAC) holders may access their DEERS record to make changes, perform CAC updates (e.g., add or change email certificates), or sign the DD Form 1172-2 (1/2014) using RAPIDS Self-Service (RSS): https://www.dmdc.osd.mil/self_service/.  The dependent brings copy to center for service.
  • Sponsor completes DD Form 1172-2 and signature is notarized, dependent presents original for service

Note:  Once signed, the DD Form 1172-2 is valid for 90 calendar days and can only be used for one service visit.  Only the dependents listed on the DD Form 1172-2 can received service as authorized by sponsor.

Click here to expand contentClick here to collapse content  Identification Requirements

Any individual aged 18 or over must present two forms of valid, unexpired identification for ID card issuance. 

 

Individuals aged 17 or under only require one form of valid, unexpired identification for renewal of their identification card.  For initial enrollment, please see Child and/or Step-Child – DEERS Enrollment under Resource Downloads.

 

For a list of acceptable forms of identification, please view the Identity Source Documents listed on right of this website.  Please call for further guidance to determine what is required for each particular situation.

 

Click here to expand contentClick here to collapse content  Documentation
All documents must be original or certified true by the custodian of the original document.  All court documentation must be state or county certified stating that it has been filed and recorded in the courthouse.  A notarized copy may not be considered a certified copy depending on the laws of the state that issued the original document.  All foreign documents must be originals with an Apostille and translated in English. Please contact the Department of Foreign Ministry Affairs in the country of issuance or search the web for "Apostille certification & country" to obtain guidance.  Photocopies of documentation are not authorized as proof of identification or eligibility.
Click here to expand contentClick here to collapse content  Policy Guidance
DoDI 1000.13, (1/23/2014); DoDM 1000.13-M-V1, (1/23/2014); DoDM 1000.13-M-V2, (1/23/2014); Joint Inter-Service Instruction AFI 36-3026 IP, Volume I & II (8/4/2017) [MCO 5512.11E]
Location

Little Hall

 2034 Barnett Avenue, Suite 102 

Marine Corps Quantico, VA 22134

Center Contact Information

Commercial:  (703) 784-2750

DSN:              278--2750

FAX:              (703) 784-4032

Please be advised that while we try to cover every possible scenario below, there may be situations that are unique, or the information provided is not clear to you. Should that be the case, please feel free to contact us at 703-784-2750 for clarification.

Resource Downloads