In order to receive quicker service, please take advantage of our appointment system.
Schedule appointments at: (https://rapids-appointments.dmdc.osd.mil).
ONE APPOINTMENT PER FAMILIY MEMBER REQUIRING SERVICE is required. If you do not book multiple appointments, only the person listed as the appointment holder will receive service, as we must adhere to a strict schedule. Please keep your confirmation number for reference. Only a five-minute grace period will be granted to late customers.
If you no longer wish to keep your appointment, please visit the website above to cancel, or call the ID Card Center at (703) 784-2750 for assistance, so that your appointment slot can become available for someone who needs it.
CAC PIN RESETS (Locked & Blocked CACs) will be handled at the DEERS/ID Card Center. DO NOT make an appointment for CAC PIN Resets.
If a system outage occurs on the day of your appointment, you will receive priority ticket to be used at a later date.