When accessing Voicemail for a new box, the user must first wait for a representative of base telecomm to call and inform them that the box has been setup. Once the box has been setup and the user notified, follow these steps to access the box. The number 784-XXXX is an example only and must be replaced by the users 7 digit phone number to access voicemail.
1. Call 784-2000 (on Base), 703-784-2000 (off Base), 312-278-2000 (DSN)
2. After the number is dialed the user will get a recording that will prompt for a mailbox. This is simply asking for the phone number that has the voicemail attached to it. So, if your number is 784-XXXX, that is the number you would input on the keypad followed by the pound sign. You would physically push the keypad and input 784XXXX#.
3. After you hit the pound sign the recording will prompt for a password. For first time users, the password is always going to be 12 followed by the phone number, and once again finished with the # sign. For the password you would use 12784XXXX#.
4. Once the new user has logged in it will tell you that your temporary password must be changed. Listen to the recording carefully it will walk you through the password change procedures. Remember that when it asks for your current password it is 12 plus your 7-digit phone number. The # key is for telling the system the user is done imputing digits. 5. A list of voicemail box commands can be found here.