Marines

 

 

 

 

 

 

  Interactive Customer Evaluation (ICE) Management

 Marine Corps Base Quantico G-7
 Business Programs

  ICE Mission

The Interactive Customer Evaluation (ICE) system is a web-based program that allows you to provide feedback on services provided by our organizations electronically.

 

ICE

The Interactive Customer Evaluation (ICE) system is a web-based tool that collects feedback on services provided by various organizations throughout the Department of Defense (DoD). The ICE system allows customers to submit online comment cards to provide feedback to the service providers they have encountered at military installations and related facilities around the world. It is designed to improve customer service by allowing managers to monitor the satisfaction levels of services provided through reports and customer comments.

***DISCLAIMER*** 

Organizations using ICE are responsible for maintaining their own service providers/comment cards. If your organization is interested in becoming an ICE participant, please fill out the form on the right.

 

Ice provides the following benefits:
  • Allows DoD customers to quickly and easily provide feedback to service provider managers.
  • Gives leadership timely data on service quality.
  • Allows managers to benchmark the performance of their service providers against like services in other DoD organizations.
  • Saves money by providing an enterprise wide capability to manage the resources necessary to collect and report on customer feedback and satisfaction ratings.

 

  • Performance & Innovation

    CPI & Lean Six SigmaKnowledge ManagementCommand Special Projects

  • External Affairs

    Non-Federal EntitiesRegional PartnershipsOutreach & EngagementMarine Corps Heritage Center

  • Business Programs

    Support AggrementsICE Account Management