HomeOffices & StaffG-1: ManpowerInstallation Personnel Admin. CenterCustomer Service Branch
Marine Corps Base Quantico


Marine Corps Base Quantico

"Crossroads of the Marine Corps"

Customer Service Branch

The Customer Service Branch encompasses the Audit Section, Deployment Support TAD Section, Pay Section, and the Records Room (SRB/OQR). Below is a breakdown of the support provided by each section.



  • Triennial Audits
  • Dependent Additions and Losses (Marriage packages, birth of child, etc.)
  • Reporting of Special Powers of Attorney (as required)
  • Who is required to have an active Special Power of Attorney?Reporting of awards (all except personal awards)
  • Reporting of approval/disapproval of transfer of Post 9/11 GI Bill benefits for enlisted members
  • What is required to transfer your Post 9/11 GI Bill benefits to your family member?
  • Meal card issuance and recovery for Marines not authorized BAS or for Marines recently authorized BAS (NOT NEWLY JOINED MARINES)
  • Reporting of Basic Allowance for Housing Own Right for Marines recently authorized to receive the entitlement
  • Verification of Local Records Checks
  • Statements of Service
  • Reporting of State and Federal Tax Exemptions



  • Pre-/Post- Deployment Audits
  • Pre-/Post- TAD Excess Audits
  • Ensure both deployment and TAD entitlements are correct
  • Reconciliation of DTS travel claims for residual entitlements reporting
  • Focal point for reservist 30-day partial claims that need submission to MOBCOM
  • Processing of TAD Claims not utilized by DTS for submission to the local Disbursing Office DD1351-2
  • Attach and Detach of Marine Corps University (MCU) scheduled classes
  • Attach and Detach of scheduled annual USMC Promotion Board Members
  • Processing of field exercise entitlements (FIELD RATIONS)



  • Processing of Special Duty Assignment (SDA) Pay, Proficiency Pay, Hazardous Duty Pay, and FLPP entitlements
  • Provides assistance to Service Members and Dependents in identifying pay issues
  • Submission and processing of Military Pay Orders (MPO) to Disbursing via DTMS
  • Career Status Bonus (CSB) processing
  • Issues MyPay Pin password reset assistance
  • Assistance with obtaining W2 and W2C
  • Provides printouts of LESs older than a year
  • Advance Pay/BAH processing
  • TSP Address updates/changes
  • Direct Deposit, Allotment, and Charity form processing
  • Waiver and Liquidation of Indebtness assistance/processing
  • Adoption expense reimbursement
  • CLRP Processing



Contact Information
(703) 784-4466