Marines


IPAC Customer Service Branch

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Crossroads of the Marine Corps

mission

The mission of the Customer Service Branch is to provide courteous, timely, and responsive administrative support to Marines and their families stationed or attached to MCB Quantico.  We are committed to protecting personal information, ensuring the accuracy of pay accounts, maintaining Electronic Service Records, and delivering knowledgeable support regarding entitlements with professionalism and efficiency, continuously striving to exceed expectations through the effective use of available resources.

support functions

An EPAR can be submitted for each of the below updates.

Dependent Gains

Dependent additions represent the gain of a qualified dependent for the purposes of BAH and travel/transportation allowances. Marines will be required to bring all pertinent documentation that can be used to attest to the family member's dependency to the service member as outlined in MCO 1751.3 W/Change 1 and the DoDFMR, Chap 26.  Examples of dependent additions include marriages, legitimate child births, children born out of wedlock, and adoptions. 

Certain cases may require preparation by this office and forwarding to HQMC (MF) for final approval.  Examples of this include proxy marriages, requests to claim dependents over the age of 21, and requests to claim a parent as a dependent.

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dependent losses

Dependent losses represent the loss of a qualified dependent for the purposes of BAH and travel/transportation allowances.  Marines will be required to bring all pertinent documentation that can be used to attest to the loss of the dependent as outlined in MCO 1751.3 W/Change 1 and the DoDFMR, Chap 26.  Examples of dependent losses include divorce, annulment, changes in claimants for the dependent, and death.  

Transfer of Post 9/11 gi bill benefits

Please refer to the latest guidance provided in MARADMIN 027/24.

Family Separation Allowance (FSA)

Family Separation Allowance (FSA) provides compensation for added expenses incurred because of an enforced family separation due to military orders iaw DoDFMR, Vol 7A, Chapter 27.  FSA is payable to members with qualifying dependents and a member married to another member that have established a joint household.  Payable types of FSA are Restricted (FSA-R), Temporary (FSA-T), and Ship (FSA-S)

Basic Allowance for Subsistence (BAS)

Basic Allowance for Subsistence (BAS) regards the payment to enlisted and officer members in order to subsistence (to eat).  This includes Discounted Meal Rate (DMR) for eating at government messing facilities, Field Rations for eating MREs or other government subsistence in the field, and Commuted Rations (ComRats) for full BAS payment.  

Single Sgts and below who reside in the barracks will require a completed NAVMC 10522 signed by their commander or designated command representative.  Requests for ComRats cannot be approved retroactively and are effective for payment on the date of approval.

References:

DoDFMR, Vol 7A, Chap 25

MCO 10110.47A

Basic Housing Allowance (BAH)

Service members are entitled to Basic Housing Allowance (BAH) based on their grade, rank, location, and whether the Service member has any qualifying dependents.  A housing allowance is not authorized for a Service member who is assigned to appropriate and adequate Government quarters (Single-Type of Family-Type).

Requests for single Sgts and below to receive BAH Own Right require approval by the Commander, MCINCR-MCB Quantico.  Further guidance on specific scenarios is provided in the Commander's Policy Letter 1-18.

Requests to receive BAH at a location other than the current PDS location rate require HQMC (MMIB-3) approval.  

awards

Unit awards can be recorded using the applicable published Awards MARADMIN and supporting documentation that can attest to the member's activities with the listed unit or operation.  TAD orders, fitness reports, and/or personal awards may be used as substantiating documentation.

State of Legal Residence and Tax

The Audit Section can assist with changes to a member's State of Legal Residence for tax purposes.  A completed DD Form 2058 and associated supporting documentation is required.  This requires the member's physical presence in the new state with the simultaneous intent of making it their permanent home and abandoning their old State of Legal Record.  A member's intent to change their State of Legal Record can be indicated with the following actions:

1.  Registering to vote in the new state

2.  Purchasing residential property or an unimproved residential lot in the new state

3.  Titling and registering vehicles in the new state

4.  Notifying the old State of Legal Residence of the change to the new state

5.  A last will and testament that indicates the new State of Legal Residence.

Changes to Federal of State tax withholding can be made with the current Form W-4, Employee's Withholding Certificate.  These adjustments can also be made through MyPay.

legal

The Legal Section handles matters relating to military justice and civil proceedings, generating unit diary entries relating to unauthorized absence, time lost, Unit Punishment Book (UPBs), courts-martial, in-hands of civil authority, civil conviction, and appellate leave.

Tracks cases, thoroughly research and make timely submissions via unit diary, and assist Marines, commands on all legal issues on a daily basis.

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legal forms

  • Non-Judicial Punishments (Unit Punishment Book)

  • Courts-Martial (Page 13, Convening Authority Action)

  • To Confinement (DD Form 2707)

  • From Confinement (DD Form 2718)

  • To/From In Hands of Civilian Authority, UA, Legal Hold (CO’s letter)

  • Join from Desertion (DD Form 616)

Limited Duty 

The Limited Duty Section handles Marines who have been assigned by medical authority to a period of limited duty, and sick in quarters in excess of 24 hours. To assist the Unit Limited Duty Coordinators’, case files are maintained on Marines to ensure that all occasions are reported and correct to help maintain correctness within the Marine Corps Total Force System. 

This section is responsible for reporting the following status for Marines:

  • To/From Limited Duty

  • Pregnancy/Childbirth reporting

  • To/From Sick

PROMOTIONS

Promotion scores for Marines are computed monthly.  Late reporting of JEPES markings or training events can result in an incorrect computation, thereby delaying promotions for those who would otherwise have made the cutting score for promotion.  Commands will receive an advisory for Marines whose computed scores were retroactively adjusted due to late reporting of data elements, and each of those cases must be reviewed for possible promotion during the effected month.  Timely reporting is imperative to prevent this from occurring.

The IPAC has a limited role in the promotions process, with the exception of the below matters:

  • Meritorious Promotions (Meritorious Promotion Warrants are required)

  • Corrective reporting of JEPES markings  

  • Promotion Restriction

  • Competency Review Boards (CRBs)

  • Non-Recommendations and Will Not Promotes (These entries are to be completed via MOL to the max extent possible)

 

TRAINING

The IPAC can report most on and off duty training elements, as well as make corrections to erroneous entries reported by supported commands.  Training data should be reported by the command via MCTIMS to the maximum extent possible.  The following notes are provided.

  • A command letter is required to make corrections to previously reported training data 

  • The IPAC can report training data that is not reportable via MCTIMS (non-resident service schools)

 


 

 

contact us

  • CUSTOMER SERVICE OIC:  (703) 432-1216

  • CUSTOMER SERVICE SNCOIC:  (703) 784-4198 / (703) 432-5661

  • CUSTOMER SERVICE CLERKS:  (703) 784-2406 / 2364 / 2423 / 2484

Marine Corps Base Quantico