If you see the status showing Voucher Submitted, it is pending payment. If it stays in that status beyond 24-48 hours, contact your ODTA for assistance.
If you check your authorization or voucher and see the EFT Return or SPP Return stamp was applied to the document, this stamp means your money went to a closed or incorrect account and the bank returned the money to DFAS.
If you see an EFT Return or SPP Return stamp: amend the document and change the EFT account information under Additional Options/Profile/My Account Information. Make sure you click the “Save Changes” to permanent traveler information and sign the document for approval.
If the document does not have an EFT Return or SPP Return stamp then an EFT Trace Request needs to be submitted to identify where the money was sent to. Contact your ODTA for assistance.